How can I get help with using the Xeris platform?You can reach our support team via email at support@xeris.org or by using the contact form on our contact.html page. We aim to respond to all inquiries within 24 hours on business days.
What are the support hours for the Xeris team?Our primary support is available Monday through Friday, 9:00 AM to 5:00 PM (UTC). For urgent matters outside these hours, you can leave a message, and we will get back to you as soon as possible.
I have a question about a specific article or study. Who should I contact?For content-related questions or discussions about knowledge systems and information architecture, please email our editorial team at research@xeris.org. They are best equipped to engage with academic and analytical inquiries.
How do I report a technical issue or bug on the website?Please report any technical problems, including broken links or display errors, to tech@xeris.org. Please include details such as your browser, device, and a description of the issue to help us resolve it quickly.
Can I suggest a topic for a future study or contribute material?We welcome suggestions and contributions from our community. Please send your proposals or materials to contribute@xeris.org. Our team reviews all submissions related to knowledge organization and cultural studies.
Where can I find the website's privacy policy and terms of use?Our privacy policy and terms of use are available on the policy.html and terms.html pages, respectively. These documents outline how we handle your data and the terms governing the use of the Xeris platform.